Agencies that continue to struggle need to look at their operations and understand that adding people to fix a process does not work.  Fixing a process and improving that process, …

Many smaller agencies sometimes find it difficult to focus on performing clinical reviews.  But the Medicare Conditions of Participation (CoPs) actually require your agency to do so.   In agencies …

CMS has finalized some important changes to the way agencies must stay in compliance with F2F data gathering and timing of physician certification. Signed Physician Certification:  Many agencies wait to …

In many agencies, large and small, the burden of human resources is always lingering.  Whether a dedicated employee manages HR, or it’s a split function between various staff, documentation must …

Updated regulations, as a result of a lawsuit against CMS, provide a distinctive change for patients who are in need of continued home care services.  The definition of home care …

We recently had a conversation with an agency owner who was determined to not let unethical or selfish agencies win in her market.  In fact, she was more determined than …

This time of year, many agencies are busy closing out the year with tax returns and cost report data gathering.  But what we don’t see is some agencies doing something …